Privacy Policy

MoveMe Road Assist · Last updated: October 10, 2026

This policy explains how MoveMe Road Assist ("MoveMe," "we," or "us") handles information when you use our mobile app, website, and roadside assistance services. MoveMe connects people requesting towing with towing companies and their drivers.

Information we handle

• Account information: name, email address, phone number, account credentials and account type for client and supplier accounts. Authentication is provided by Ory Kratos; we do not receive or store your plaintext password.
• Service request information: pickup and optional destination addresses and coordinates, requested service details or notes, order status, assigned truck, and related order and pricing details.
• Guest request information: name, email address and phone number, together with the service request details, when you book without an account. These details let the selected supplier contact you and fulfill the request.
• Supplier and driver information: company and truck details and, where applicable, driver account and assignment information.
• Location: location you provide or select for a pickup or destination; approximate or precise device location when you choose location-based search or pickup selection; and a truck's location while its supplier or driver shares it for an active job. Location permission can be managed in your device settings. You can enter or select an address manually.
• Technical and communications information: information needed to operate account sessions, deliver service emails and push notifications, protect the service, and diagnose errors. The app uses device push notification services when enabled. We do not currently describe any advertising or analytics SDK in this policy.

How we use information

We use information to create and secure accounts, connect requests with nearby suppliers, calculate routes or service estimates, send order and account communications, let suppliers and drivers manage jobs, show truck progress during an active job, provide customer support, and maintain and protect the service.

How information is shared

We share the information needed to fulfill a request with the supplier you select or whose service you request. This can include your name and contact details, pickup and destination details, and order information. A supplier or assigned driver may share truck location with you while handling the active job. We use service providers to host and operate the platform, authenticate accounts, send email, provide maps/routing, and deliver push notifications. Those providers process information to provide their services to us. We may also disclose information when required by law or when reasonably necessary to protect people, rights, and the service.

Location and device permissions

Device location is used when you invoke a location feature, such as finding nearby towing or choosing a pickup point. Suppliers and drivers may start truck location sharing for an active job; the app is designed for that sharing to be an explicit job-related action. Location permission is optional for manual address entry. Your device controls location and notification permissions. The precise timing and behavior of operating-system permission prompts depend on your device and settings.

Retention and deletion

Clients and suppliers can initiate account deletion from account settings. Drivers can initiate deletion from their profile, and a supplier can also remove a driver account. Deletion removes the account and authentication identity; active assigned orders must be completed or cancelled first. Client order records are retained and detached from the deleted account. Supplier deletion is blocked while the company has active orders; afterward the supplier listing and trucks are deactivated, while company, truck, order, and history records and driver accounts are retained. Driver deletion detaches the driver from assigned trucks while retaining trucks, orders, and location history. Guest contact information is not covered by account deletion because guest bookings have no account; contact support to request its deletion.

We retain order, location, and technical information for as long as needed to provide and secure the service, resolve requests, and meet legal obligations. The service currently has no published fixed retention schedule for guest contact details, order records, or location history. These retention periods need to be finalized and published before launch.

Your choices and rights

You may decline device location or notifications in system settings and use manual address entry where available. Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information. To make a request, contact us using the details in the Contact section below or on our support page. We will verify and handle requests as required by applicable law.

Children

MoveMe is a general roadside assistance service and is not directed to children. Do not create an account or submit personal information if you are not permitted to do so under the laws that apply to you.

Security and international processing

We use technical and organizational measures intended to protect information. No system can be guaranteed completely secure. Our service providers may process information in countries other than the country where you live; where required, we use appropriate safeguards for such transfers.

Changes to this policy

We may update this policy as the service changes. We will update the date above and provide notice in the app or through another appropriate channel when material changes require notice.

Contact

For questions about this policy, privacy requests, or any other support matter, contact:

• Contact: Ditmar Zhegu
• Phone: +355 68 605 6257
• Email: ditmar@veriflot.al

You can also find these details and more help on our support page.