Support
MoveMe Road Assist · Last updated: October 10, 2026
Need help with the MoveMe Road Assist app, a towing request, or your account? Contact our support team using the details below. We respond to requests from clients, towing companies, and drivers.
Contact us
- Support contact
- Ditmar Zhegu
- Phone
- +355 68 605 6257
- ditmar@veriflot.al
For urgent help with an active towing request, calling is the fastest option. For account, billing, or privacy questions, email is preferred so we can keep a written record.
What to include in your request
- The email address or phone number linked to your account or guest booking.
- The order ID or tracking link, if your question is about a towing request.
- Your device and app version, if you are reporting a problem with the app.
- A short description of what happened and what you expected.
Common topics
- Orders and tracking: questions about a pending, active, or completed request, pricing, or the assigned truck.
- Accounts: sign-in problems, email verification, password recovery, and account details.
- Account deletion: clients and suppliers can delete their account from account settings, and drivers from their profile. Contact us if you are unable to complete deletion in the app.
- Guest bookings: if you booked without an account and want your contact details removed, email us with the details you used for the booking.
- Privacy requests: to access, correct, delete, or restrict your personal information, email us at the address above. See our Privacy Policy for details on how we handle information.
- Towing companies and drivers: help with company setup, truck management, driver accounts, and live location sharing.